Cascade Casino Chatham informs Gateway Casino and Entertainment that it is the latest property to reopen in Ontario this week. The operator closed all 14 branches in the province two weeks ago, but the problem has now been resolved. On Monday, the company launched a phased resumption plan to open one site at a time.
Gateway Casino and Entertainment is a famous company that manages game facilities across Canada. With offices in Ontario, British Columbia and Alberta, the company operates a total of 31 locations. Its operations provide jobs for more than 7,000 people, and its game floor boasts an impressive selection of 369 table games and 14,284 slot machines. But recently, I’ve been plagued by cyber attacks.
On Wednesday morning, Cascades Casino Chatham resumed operations after two weeks of downtime due to a cyberattack. Robert Mitchell, the operator’s communications director, said the company received a ransomware notification and stopped operations to address the issue because it was unclear who was on the other side of the threat and the severity of the risk.
Over the weekend, the leading operator of land amenities launched a phased reopening plan and now several sites in Ontario are operating and welcoming guests. In addition to Chatham on Wednesday, the company resumed operations at Playtime Casino Hanover, Gateway Casino Sania and Starlight Casino Point Edwards. This means that 9 out of 14 branches are now back in business.
Mr Mitchell explained that customers had no reason to worry about any consequences and said there was no evidence that their personal information was leaked or that employees or vendors were present. Woodstock and Clinton also resumed work, but it’s also worth mentioning that they resumed work a day before that, as they allow sponsors to return on Tuesday.
Experts say the two-week shutdown will cost the company $2 million, but it will also hurt the hosting municipality as it receives a portion of its revenue. Typically, Chatham-Kent receives approximately CA$400,000 per quarter from the Ontario Lottery and Game Company. Because the company is one of many host communities across the state.
Technology expert Carmi Levy also had a few words about the incident. He noted that such cyberattacks are unavoidable and that Gateway was the latest victim of the attack. Mr. Levy elaborated that the data may have been leaked and advised customers to change their passwords while also checking for abnormal activity in their bank accounts.
In early April 2023, the game leader confirmed the return of the My Club Rewards loyalty program across casino properties in Ontario. Customers can now play in the operator’s location and earn points to use in exchange for premium rewards in casino llamas. Some of the new additions include hotel accommodation, spa resorts, cruises and concerts.
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